The spa was lovely and well done (except when there was no hot water for 12 hours because they shut the hot water off for some reason, even in our villa). The resort will be a wonderful, soothing place in the new year, no doubt. While my husband and I wanted to overlook all of the disappointments and just enjoy our time away, it wasn't what we had hoped for and were paying top dollar for. I have been wanting to go to this resort for years. Why would they not tell me that there was no beach bar, basically nothing up by the beach but the lounge chairs and beach service. All I was told was that finishing touches were being completed, period. I pressed repeatedly to make sure that the construction was completed and asked if there was anything else I should know. The beach bar was closed (because we were told they built the wrong roof), the restaurant was behind the pool in a bizarre location, etc. None of the landscaping had taken place at this point. All of the new villas along the pathway to the beach and on the beach were about 75% completed on construction. After taking a walk to the beach to get some lunch we realized why it was difficult to find us a new, quiet villa when they were only 20% nstruction. They offered to move us the next day as there was nothing that would be better open when we arrived. I never understand how the designers of hotels that spend millions on gorgeous, private villas, plunge pools, expensive landscaping, etc, can overlook such simple design issues as hvac. We asked for a new villa so that we could enjoy the sounds of the jungle and not feel like we were staying at howard johnson's with an in-room ac fan unit. There was no soundproofing, or any attempt for that matter to dampen the noise from the ac and their plunge pool water heater. The buzzing was the ac unit of the villa in front of us. As we looked around though, an annoying buzzing noise was relentless when you are by the plunge pool and on the sun deck. 33, was way off in the back, secluded and lovely. The path to our room avoided any views of the construction so I thought we were in the clear. I was hesitant about booking at the Tides due to the ongoing construction but was assured that the construction had concluded and all that remained was furniture installation. The pathways leading to the villas are in a jungle-Balinese style. When you arrive, down a very bumpy road to the modest but tasteful frontage, you are greeted in a way that makes you feel happy and relaxed.
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